Interface directly with clients and internal users to answer questions, provide guidance, and resolve issues in a timely and professional manner
Tasks include client instruction and training on the use of the TruAudience Consumer Insights platform, internal product training, processing client deliverables, resolving data issues, and reporting software bugs and client feedback
Support new TruAudience Consumer Insights engagements to assist with advanced product demos in support of new sales opportunities
Create consumer models to support storytelling collateral for product marketing and industry sales events
Perform user assurance testing of the platform to ensure product functionality is working as expected with each software release and quarterly data update
Report voice of customer feedback to the Product team for consideration in future releases

Bachelor's degree, preferably in Business, Analytics or Marketing
1 to 3 years of professional work experience
Strong working knowledge of Microsoft Office with extensive knowledge in Excel (formulas, macros, formatting, etc)
Excellent written and verbal communications skills
Strong interpersonal and presentation skills
Demonstrated ability to work as part of a team
Self-starter and good problem solver
Must be able to work shifts between 8am – 6pm ET, Monday through Friday
Experience in Marketing Analytics (preferred)
Experience working with end users of a Software as a Service product (preferred)
Knowledge of basic SQL, Agile process, Jira, and/or Confluence a plus

Flexible time off for exempt associates
Paid time off for non-exempt associates
Up to 12 paid holidays per year
Health benefits (including medical, dental, and vision plan options and health spending accounts)
Mental health support
Disability benefits
Up to 12 weeks of paid parental leave
Adoption assistance
Fertility planning coverage
Legal benefits
Long-term care insurance
Commuter benefits
Tuition reimbursement
Charity gift matching
Employee stock purchase plan
401(k) retirement savings with employer match

Consumer Insights – Client Success

Key skills