Responsible for on-site installation, implementation, maintenance and repair of Teledyne Pharma products
Installs and optimizes hardware/software/network products and configurations at customer sites
Diagnoses and resolves product performance problems
Performs maintenance and repair services
Ensures customer satisfaction by advising customers on preventive maintenance and configurations
Proactively responds to potential equipment issues
Serves as an internal resource on technical issues
May train other field engineers or customers
May calibrate equipment on-site for large volume customers
Works with broadly defined objectives to solve non-routine issues

Bachelor’s degree in Engineering, Chemistry or related scientific study
5 to 10 years related experience in laboratory troubleshooting/repairing analytical equipment and/or training
Ability to be analytical, solve problems, and provide technical skills
Experience with customer service
Must possess experience in analytical instrument service with understanding of calibration and/or repair
Professional written and oral communication skills
Individual should have knowledge of Excel Spreadsheet software and Word Processing software.
Ability to travel including some overnight up to 75% of the time
A valid driver’s license is required

Field Service Engineer

Key skills