Customer Success Manager

Role Overview

• Proactively drive adoption, usage, net retention, and renewals by optimizing the customer experience for complex accounts.
• Serve as the central liaison between the customer and internal teams throughout the customer lifecycle.
• Advocate on behalf of customers to resolve issues from acquisition through adoption, ongoing use, and value realization.
• Act as a trusted advisor and customer advocate.
• Contribute to the resolution of customer support issues.

Requirements

• 5–7 years of experience in sales within management consulting services, customer success, account management, business development, or other client-facing roles.
• Bachelor’s degree in a related field or equivalent experience.
• Ability to bring structure to ambiguous situations, design efficient processes, and solve problems creatively.
• Bias for action.
• Experience working with cross-functional teams.
• Exceptional communication skills and ability to build and maintain positive business relationships.
• Ability to set milestones and keep all team members focused on their objectives; strong project management skills.

Tech Stack

• TypeScript

Benefits

• Success plan with each client.
• Monitor and maintain customer health.
• Help customers adopt solutions and realize their value.
• Educate customers on the business value of the solutions.