Client Success Manager

Role Overview

• Work strategically with the team (including client success management, clinical, and data analytics) for client satisfaction and service delivery.
• Act as contact via telephone and email for the client to resolve any questions/issues on an ongoing basis.
• Collaborate with internal teams including account management, clinical, member care, business analyst, data analytics, and business development.
• Assist with the execution of the client communication plan.
• Coordinate aspects of client review meetings including document preparation and reporting.
• Coordinate and participate in client meetings such as implementation calls, open enrollment events, vendor/benefit fairs, etc.
• Work directly with Client Success Executive on reporting and analysis of claims data to identify drug trends, financial performance, and client cost-saving opportunities.
• Be proficient in CRM and all aspects of proprietary software used for claims adjudication.
• Adjust plan parameters as directed by the client/broker.
• Provide reporting as needed to client/broker/TPA.
• Expert knowledge and understanding of TS proprietary programs.
• Prepare and provide reporting as needed to client/broker/TPA.
• When required, log, print, and mail ID cards.
• Ensure CRM data input is accurate and complete.
• Prepare client support documents as needed.
• Execute the onboarding process involving the client, broker, TPA and data vendor.
• Participate in introductory/enrollment meetings with employees.
• When required, log, print, and mail ID cards.
• Performs other duties as assigned by Client Success Executive.

Requirements

• College degree or applicable experience preferred.
• Capable of interfacing with TrueScripts clients to provide solutions to problems.
• Must be proficient in all Microsoft Office Products.
• Collaborative team player mindset with strong problem-solving abilities, analytical thinking, and attention to detail.
• Demonstrates strong attention to detail.
• Ability to prioritize and have good organizational skills.
• Capacity to multitask and adjust priorities based on business needs.
• Ability to communicate and work under stress effectively while always maintaining confidentiality.
• Need to be self-motivated and work with little supervision.
• Need to be adaptable and have different responsibilities given periodically.
• The drive to learn business processes specific to the Pharmacy Benefit Management (PBM) industry.

Tech Stack

• TypeScript

Benefits

• A wide range of health insurance options including medical, dental and vision
• A strong salary and bonus program
• A robust 401k and company match
• Truescripts is transitioning to an ESOP, a team member owned company!
• Each year team members are allocated shares of stock through our ESOP, a Qualified Retirement plan!
• A wellness program including financial incentives, massage services, and fitness stipends
• Dream Manager Program (yes, it’s a real thing!)
• A cohesive, family-based culture
• Charitable contributions and volunteer time
• Lots of celebrations!