Director of Revenue Operations

Role Overview

• Define and execute the vision for a fully integrated, data-informed revenue operations function for the assigned division, aligned with company growth objectives.
• Partner closely with the sales division leader, as well as Marketing, Customer Experience, IT, and Delivery, to enhance GTM performance, drive cross-functional alignment, and ensure operational continuity from lead generation through customer success.
• Establish and manage division-specific KPIs, dashboards, and reporting frameworks that drive accountability and transparency within the division.
• Partner with the Sales VP on the rhythm-of-business for the division, including pipeline reviews, forecast accuracy, quarterly business reviews, and performance reporting to executive leadership.
• Ensure consistent processes and communication across all stages of the customer lifecycle within the division — from initial engagement through onboarding, adoption, renewal, and expansion.
• Proactively identify and resolve friction points in the division’s revenue processes to improve customer satisfaction and retention.
• Architect, document, and continuously improve GTM processes that enhance forecasting accuracy, pipeline velocity, operational scalability, and revenue predictability within the division.
• Collaborate with division VPs and functional leaders to assess current revenue technology usage, identify gaps, and recommend improvements or new solutions that align with business needs.
• Partner with IT and data teams to ensure system integrations deliver a single source of truth for all revenue data.
• Champion a culture of continuous improvement and operational excellence across the division.

Requirements

• Bachelor’s degree in Business, Finance, Marketing, or related field preferred.
• 10+ years of experience in Revenue Operations, Sales Operations, or related functions, with leadership responsibilities.
• Proven success in partnering with business unit or division leaders to drive predictable growth.
• Expertise in CRM and revenue technology ecosystems, with the ability to assess and recommend platform enhancements.
• Strong analytical skills with the ability to turn complex data into actionable business insights.
• Exceptional leadership, communication, and stakeholder management skills.

Benefits

• Full Benefits
• Medical
• Dental
• Vision
• 401K match
• 7 company holidays + generous PTO