Define and execute the vision for a fully integrated, data-informed revenue operations function for the assigned division, aligned with company growth objectives.
Partner closely with the sales division leader, as well as Marketing, Customer Experience, IT, and Delivery, to enhance GTM performance, drive cross-functional alignment, and ensure operational continuity from lead generation through customer success.
Establish and manage division-specific KPIs, dashboards, and reporting frameworks that drive accountability and transparency within the division.
Partner with the Sales VP on the rhythm-of-business for the division, including pipeline reviews, forecast accuracy, quarterly business reviews, and performance reporting to executive leadership.
Ensure consistent processes and communication across all stages of the customer lifecycle within the division — from initial engagement through onboarding, adoption, renewal, and expansion.
Proactively identify and resolve friction points in the division’s revenue processes to improve customer satisfaction and retention.
Architect, document, and continuously improve GTM processes that enhance forecasting accuracy, pipeline velocity, operational scalability, and revenue predictability within the division.
Collaborate with division VPs and functional leaders to assess current revenue technology usage, identify gaps, and recommend improvements or new solutions that align with business needs.
Partner with IT and data teams to ensure system integrations deliver a single source of truth for all revenue data.
Champion a culture of continuous improvement and operational excellence across the division.
Requirements
Bachelor’s degree in Business, Finance, Marketing, or related field preferred.
10+ years of experience in Revenue Operations, Sales Operations, or related functions, with leadership responsibilities.
Proven success in partnering with business unit or division leaders to drive predictable growth.
Expertise in CRM and revenue technology ecosystems, with the ability to assess and recommend platform enhancements.
Strong analytical skills with the ability to turn complex data into actionable business insights.
Exceptional leadership, communication, and stakeholder management skills.