Serve as a trusted advisor and project lead throughout implementation
Lead customers through organizational and workflow changes for successful transition to athenaOne
Facilitate project activities across a portfolio of customers to ensure timely completion
Proactively communicate project status, risks and mitigation strategies
Set clear, accurate expectations around athena’s product capabilities
Partner with customers to guide on athena’s product capabilities and recommended workflows
Navigate and manage escalations with a consultative approach
Maintain clear, accurate documentation of project milestones, decisions, and outcomes.

Bachelor’s degree strongly preferred, ideally in Business Administration, Healthcare Management, Health Informatics, Public Health, Education, or another closely related field.
5–7 years of related professional experience, ideally within healthcare or a closely aligned industry, with demonstrated expertise in revenue cycle management and/or electronic medical records (EMR).
Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialogue.
Minimum of 3 years of project management experience, preferably in a client-facing services or SaaS implementation setting.
Familiarity or experience working in an established medical specialty, such as pediatrics, family medicine, women’s health, community health, orthopedics, or behavioral health a strong plus.

Onboarding Success Manager, Small Group

Key skills