Onboarding Success Manager – Dental

Role Overview

• Lead customers through the organizational, workflow, and behavioral changes required to successfully adopt athenaOne Dental.
• Help stakeholders understand the impacts of new processes by guiding key decisions, clarifying roles and responsibilities, and reinforcing the behaviors that enable desired outcomes.
• Operate both independently and within a matrixed team structure to drive accountability and coordinate day-to-day project activities across a portfolio of customers, ensuring timely and predictable delivery.
• Proactively communicate project status, risks, mitigation strategies, and scope or timeline changes to both internal teams and customers—enabling joint problem-solving and aligned next steps.
• Set clear, accurate expectations around athena’s product capabilities and service model to support informed decision-making throughout implementation.
• Provide thoughtful, consultative guidance on recommended workflows and best-practice use of athenaOne Dental, ensuring customer choices support long-term success.
• Collaborate closely with the cross-functional Onboarding team—including the Director sponsor, Program Manager, and Project Associates—to deliver a cohesive, high-quality implementation experience.
• Navigate and manage escalations with a balanced, data-driven, and consultative approach—addressing root causes, aligning stakeholders, and driving resolutions that support both customer outcomes and athena’s standards.
• Maintain accurate, transparent documentation of project milestones, decisions, risks, and meeting outcomes to ensure alignment and predictable progress.

Requirements

• Bachelor’s degree strongly preferred, ideally in Business Administration, Healthcare Management, Health Informatics, Public Health, Education, or another closely related field.
• 5–7 years of related professional experience, ideally within healthcare or a closely aligned industry, with demonstrated expertise in revenue cycle management, electronic dental records (EDR), and/or electronic medical records (EMR).
• Minimum one year of project management experience leading complex, multi-stakeholder engagements, ideally within a services or SaaS implementation setting.
• Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialogue.
• Direct experience with revenue cycle management at a healthcare-related practice or company a strong plus
• Familiarity or experience working in an established dental practice or adjacent company a strong plus.

Benefits

• Health insurance
• 401(k) matching
• Flexible work hours
• Paid time off
• Remote work options
• Tuition assistance
• Employee resource groups
• Collaborative workspaces