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Training Architect Manager at athenahealth | JobVerse
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Training Architect Manager
athenahealth
Remote
Website
LinkedIn
Training Architect Manager
United States
Full Time
1 week ago
$93,000 - $157,000 USD
H1B Sponsor
Apply Now
Key skills
Communication
Time Management
Customer Success
About this role
Role Overview
Design and drive the training experience for their product and services
Focus on highly interactive content and creating hands-on simulations
Enable Customer Success, Onboarding, and Training on new products
Rationalize training offerings across services to create a comprehensive experience
Groom training backlogs and work with product stakeholders to determine priorities
Attend zone reviews and represent Customer Training in product meetings
Collaborate with product and UX on training strategy
Proactively advocate on behalf of customers to influence product decisions
Work on a variety of cross-functional training projects from development to evaluation
Serve as a product SME where needed
Requirements
Bachelor Degree in education, technical writing, digital media or related field
8+ years of related experience
Strong writing, editing, and communication skills
Strong organizational skills and attention to detail
Efficient time management skills and consistent follow-through
Ability to work under tight deadlines in a fast-paced environment
Experience managing multiple stakeholders with disparate needs
Experience navigating complex strategic conversations
Experience working with cross-functional groups
Benefits
Health and financial benefits
Commuter support
Employee assistance programs
Tuition assistance
Employee resource groups
Collaborative workspaces
Flexibility for work-life balance
Events like book clubs and hackathons
Apply Now
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