Training Architect Manager

Role Overview

• Design and drive the training experience for their product and services
• Focus on highly interactive content and creating hands-on simulations
• Enable Customer Success, Onboarding, and Training on new products
• Rationalize training offerings across services to create a comprehensive experience
• Groom training backlogs and work with product stakeholders to determine priorities
• Attend zone reviews and represent Customer Training in product meetings
• Collaborate with product and UX on training strategy
• Proactively advocate on behalf of customers to influence product decisions
• Work on a variety of cross-functional training projects from development to evaluation
• Serve as a product SME where needed

Requirements

• Bachelor Degree in education, technical writing, digital media or related field
• 8+ years of related experience
• Strong writing, editing, and communication skills
• Strong organizational skills and attention to detail
• Efficient time management skills and consistent follow-through
• Ability to work under tight deadlines in a fast-paced environment
• Experience managing multiple stakeholders with disparate needs
• Experience navigating complex strategic conversations
• Experience working with cross-functional groups

Benefits

• Health and financial benefits
• Commuter support
• Employee assistance programs
• Tuition assistance
• Employee resource groups
• Collaborative workspaces
• Flexibility for work-life balance
• Events like book clubs and hackathons