Customer Service Representative

Role Overview

• Perform detail-oriented tasks in a fast-paced environment.
• Respond promptly and professionally to incoming inquiries in person, by telephone, and/or by email.
• Provide simplified and clear responses to customer questions and confirm their understanding and acceptance.
• Maintain an updated knowledge of our products, services, and customer service policies.
• Communicate effectively with the team & various departments to ultimately ensure customer satisfaction.
• Handle office tasks, such as filing, generating reports and preparing presentations.
• Recommend new products or make suggestions for improvements by identifying relevant features and benefits.
• Build client relationships to meet or exceed their expectations.

Requirements

• Must be proficient in Excel and Word.
• CRM experience a plus.
• Friendly and welcoming manner with clients and other members of the team.
• Strong command of written and verbal English (Spanish is an asset).
• Excellent organizational and multitasking skills.
• Ability to maintain a calm and polite manner in potentially stressful situations.
• Ability to think under pressure & outside of the box to help customers find solutions for their needs/situations.

Benefits

• Competitive Base Salary in line with market expectations
• Medical, Dental, and Vision plans
• 401(k) Safe Harbor Plan with 4% employer match
• Paid Vacation, 5 Paid Sick Days, and 10+ Paid Holidays
• Parental Leave
• Aggressive Employee Discount program across all brands at a price of 10% above cost
• Voluntary Life Insurance & Disability Insurance
• Voluntary Accident & Critical Illness Insurance
• Employee Referral Program
• Discounts through LifeMart