About this role

Take incoming calls from patients, caregivers, and providers, offering friendly, knowledgeable support
Accurately enter new patient information, including diagnoses, physician details, insurance, and product needs
Process physician orders, verify insurance, and ensure orders are complete and ready to go
Keep patients and providers in the loop with timely updates and follow-up calls to ensure satisfaction
Manage a multi-line switchboard, routing calls efficiently to keep operations running smoothly
Resolve concerns, answer questions, and make sure patients feel cared for every step of the way
Work with internal teams to keep communication flowing and patient care seamless

High School Diploma or equivalent
At least 3 years of experience in a call center or customer service role—bonus if it’s in health care!
Enteral experience required
Strong verbal & written communication skills
Proficient in using computers and managing data
Experience with multi-line phone systems
Highly organized and detail-oriented
Calm under pressure and compassionate with every caller

Customer Service Representative – Enteral

Key skills