Consumer Services Coordinator, Bilingual

Role Overview

• Participation in the development of program plans for individuals; monitoring and evaluating these plans and revising them as necessary.
• Identify and coordinate services for individuals and their families.
• Documentation, completing forms and reports in accordance with regulations and NLACRC policies and procedures.
• Serve as an advocate for individuals served by community agencies.
• Schedule and attend interdisciplinary meetings with individuals served, family members, service providers, advocates, etc.
• Identify barriers to service delivery and implement culturally sensitive strategies that embody empathy, trust, and respect.
• Comfort working in underserved and non-traditional office settings to meet our community needs.
• Rotate officer-of-the-day duties with other Service Coordinators; assisting co-workers with special projects and unique situations; provide case-coverage as needed; and providing emergency on-call services when required.

Requirements

• Bachelor’s degree in psychology, social work, sociology, or related human services field.
• Two years of related experience.
• A Master’s degree in a related subject may be substituted for experience.
• Understanding of family systems and appreciation for person-centered planning and thinking.
• Knowledge of intellectual and developmental disabilities.
• Good organizational skills.
• Demonstrated ability to work independently and cooperatively as a part of an interdisciplinary team.
• Proficiency with MS Word and MS Outlook.
• Valid California Driver’s License and reliable transportation, or acceptable substitute required.

Benefits

• Health Insurance
• NLACRC pays the full cost of coverage for certain Medical plans for employee only.
• Dental Insurance – NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents.
• Pre-Tax Flexible Spending Account for eligible health care expenses.
• Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses.
• No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees.
• No cost Vision plan for employees and eligible dependents.
• Retirement plan
• NLACRC is a member of CalPERS which is a defined benefit plan.
• NLACRC offers two (2) deferred compensation plans
• 457 and 403(b).
• Participate in the Public Service Loan Forgiveness program.
• Paid Time Off – Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness and sabbatical time.
• Holidays – NLACRC offers 12 paid holidays throughout the year.
• Most positions are offered a hybrid – remote option.