General Manager

Role Overview

• Execute the store operations playbook flawlessly.
• Supervise all facets of the store's operations.
• Support overall company objectives and ensure consistent messaging.
• Provide store performance reports as required.
• Identify local market opportunities and utilize corporate support.
• Collaborate with HR to recruit and retain qualified candidates.
• Effectively manage team performance and provide coaching.
• Uphold customer treatment standards for complete customer satisfaction.
• Promote a culture of training by participating in company training initiatives.
• Oversee and promote the sale of all company products and services.
• Manage incoming leads generated by the Business Development Center.
• Accurately forecast unit sales and gross profit levels.
• Collaborate with the Regional Sales Manager on GM Scorecard review.
• Manage and maintain vehicle inventory in collaboration with Inventory team.
• Partner with the Service Manager to oversee service operations.
• Aim to achieve NPS results at or above the overall corporate average.
• Foster Employee Engagement by demonstrating leadership skills.

Requirements

• High school diploma or GED is a prerequisite.
• 2-3 years of experience in sales management is essential.
• Exceptional customer service skills and experience are mandatory.
• Proficiency in Microsoft Office products and technical aptitude is required.
• Demonstrated ability to work independently with minimal supervision is a must.
• Strong computer skills with familiarity in SalesForce are preferred.