About this role
Role Overview
- Deliver superior customer service to clients and financial advisors
- Answer calls on John Hancock’s telephone line
- Handle customer inquiries ranging from basic product inquiries to complex transactions
Requirements
- Proven experience working in a fast-paced customer service environment
- Strong technical skills and ability to navigate multiple computer systems and software applications
Benefits
- health insurance
- dental
- mental health
- vision
- short
- and long-term disability
- life and AD&D insurance coverage
- adoption/surrogacy and wellness benefits
- employee/family assistance plans
- retirement savings plans (including pension/401(k) savings plans)
- global share ownership plan with employer matching contributions
- financial education and counseling resources
- paid time off program including up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time