Key skills
Time ManagementCollaboration
About this role
Role Overview
- Deliver reliable and professional service to clients
- Foster customer satisfaction and loyalty
- Provide effective, timely resolution to customer inquiries
- Strive for first-call resolution
- Work collaboratively in a team environment
- Stay updated on product and policy changes
- Ensure customer service excellence with empathy
Requirements
- Proven experience in customer service
- Prior experience in the insurance industry considered a valuable asset
- Excellent time management skills
- Ability to prioritize tasks effectively
- Strong teamwork and collaboration abilities
- Capacity to work well under pressure
- Proficient in computer operations
- Adept at using technology to enhance customer service
- Highly customer-focused
- Creative approach to problem-solving with a flexible attitude
Benefits
- Health insurance
- Dental insurance
- Mental health benefits
- Vision insurance
- Short-term disability insurance
- Long-term disability insurance
- Life and AD&D insurance
- Adoption/surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- 401(k) matching
- Generous paid time off including 11 holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time