About this role

Working within a dynamic team and supporting a broad network of Ford/Lincoln dealers, the Bilingual (French/English) Customer Service Representative plays a critical role in managing our early-stage delinquency portfolio.
You aren’t just providing service; you are a financial problem-solver.
You will work directly with customers to understand the root causes of account delinquency, negotiate sustainable payment arrangements, and provide the professional expertise needed to help our customers get back on track while working to advance Ford Credit Canada’s reputation as a customer-focused lender, providing personalized service and professional expertise.

High School Diploma or Canadian Adult Education Credential (CAEC) Equivalency.
Excellent communication skills (written and verbal) in both French and English is mandatory.
Strong ability to handle difficult conversations and "probe" for information while maintaining a professional demeanor.
Proficiency in MS Office (Word, Excel, Outlook) and the ability to learn internal account management software.
Previous experience in collections, credit, or a high-volume financial services environment where negotiation was a primary task.
Answer inbound/place outbound calls with customer and dealer satisfaction as a priority.
Ability to perform multiple tasks simultaneously, with the ability to pivot to other work requirements as needed.
Resolve customer and dealer concerns in a positive and professional manner.

Bilingual Customer Service Representative, English – French

Key skills