Billing Office Customer Service Specialist

Role Overview

• Performs tasks of moderate to difficult complexity relating to both hospital and physician accounts.
• Handles a large volume of inbound calls assisting patients with requests for information, complaints, and resolving issues.
• Responsible for making outbound calls related to self-pay follow-up on accounts.
• Responsible for data analysis and interpretation throughout all functions of revenue cycle.
• Resolves billing concerns, addresses inquiries related to insurance concerns/matters.
• Reviews accounts to determine insurance coverage; obtains and corrects any missing or inaccurate information.
• Discusses patient responsibility, which includes educating patients on claim processing.
• Interacts with patients by informing about payment options such as payment plans and financial assistance.

Requirements

• High School diploma or equivalent OR post-high school diploma / highest degree earned
• Two (2) years billing, bookkeeping, and/or accounting experience

Benefits

• Health insurance
• 401(k) matching
• Flexible working hours
• Paid time off