Key skills
Communication
About this role
Role Overview
- Handles a large volume of inbound calls
- Makes outbound calls related to self-pay follow up on accounts
- Assists patients with requests for information, complaints, and resolving issues
- Responsible for data analysis and interpretation throughout all functions of revenue cycle
- Resolves billing concerns and addresses inquiries related to insurance concerns/matters
- Educates patients on claim processing, deductible, coinsurance, and co-pays
- Sets up payment plans based on patient's personal needs
- Communicates clearly and professionally in both oral and written communication
- Documents billing activity on a patient's accounts according to departmental guidelines
Requirements
- High School diploma or equivalent OR post-high school diploma / highest degree earned
- Two (2) years billing, bookkeeping, and/or accounting experience
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Flexible work arrangements