Monitor the general mailbox of the Compliance and Risk Management Department.
Assign assistance requests from internal and external partners to the appropriate resources for handling.
Open files according to the relevant process and update tracking records.
Handle requests for access to information from regulatory authorities or related entities, as well as external partners.
Compile the information and documentation necessary to respond to requests for access to information in a timely manner.
Conduct research on the compliance history of intermediaries and prepare research reports.
Ensure that the Monitoring and Investigations team's initiative tracking records are properly maintained.
Actively participate in quarterly reporting within the required deadlines.
Assist and support investigators and other members of the Surveillance and Investigations team in carrying out any surveillance or investigation initiative, including extracting and analyzing insurer data.
Support the Director in preparing executive summaries or any other presentations for senior management.
Perform any other related tasks.

Legal technician or college diploma in administration, financial services, or any other related field.
Knowledge of insurance and the distribution of financial products and services (an asset).
3 to 5 years of relevant experience.
Rigorous, intellectually curious, and discreet.
Interpersonal skills, diplomacy, and excellent communication skills.
Attention to detail and ability to effectively support professionals in managing complex cases with significant consequences for the sector.
Excellent writing skills.
Service-oriented mindset.
Willingness to learn.
Advanced knowledge of spoken and written English and French, as the person will be required to communicate with internal and external partners on a daily basis.

A work environment where learning and development merge with a collective pursuit of excellence;
A healthy, safe, equitable, and inclusive environment where potential can be freely expressed and developed;
The opportunity to work in a hybrid work environment, supported by flexibility and access to inspiring and innovative workspaces.
Competitive benefits: Flexible group insurance, competitive pension plan, stock purchase plan, vacation and wellness and personal development days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonuses, discounts on iA products, and more!
(For student positions) Benefits for students: Access to internal training, mentoring, involvement in real projects, flexible schedules adapted to your studies, and a rewarding experience for your professional career.

Compliance Technician – Oversight and Investigation

Key skills