Responsible for purchasing products for assigned customers and ensuring inventory is available based on customer needs.
Provides resolution on product needs and ensure products are available for purchase on the company microsite.
Leads the product management process by ensuring efficient buying procedures including proper inventory levels at the appropriate time and circumstance.
Provides customer resolution such as locating inventory based on customers’ needs, parts logistics, and documenting and researching any difficulty with equipment or processes.
Administers inventory orders and follows through to ensure completion.
Conducts monthly profit analysis to ensure margins are achieved and provides forecasts for the following month.
Partners with E-Commerce peers to guarantee the company's microsite is in the system with the appropriate pricing.
Provides pricing recommendations, prepares margins based on company guidelines, and maintains pricing sheets.

Typically requires BS/BA in a related discipline.
Generally 5-8 years of experience in a related field OR MS/MA and generally 3-5 years of experience in a related field.
3-5 years of experience with product management, purchasing, or material distribution.
Project management skills.
Solid track record of building relationships and cross-collaborating at all levels of the organization.
Strong verbal and written communication skills.
Strong analytical and problem-solving skills.
Basic Excel skills
Required.
ERP system experience
Nice to have.

e-Business Customer Care Specialist

Key skills