Create and coordinate renewal / escalation process for assigned contract base, accurately and on time, to ensure proposals / renewal letters / escalation letters are sent to business stakeholders on time, following GDM Processes.
Drive contract renewals correctly in CPQ with Operations and AMs, with all data and required documentation, to ensure no delays/errors are incurred during booking
Ownership for any changes occurring within the contract lifecycle, add-deduct, cancellations, monitoring data quality. This will include the first year of newly booked contracts, which have been handed over from New Contract Proposal Team.

5 or more years of work experience in service contract renewals in a relevant industry (preferably HVAC, automation, security, fire)
5 or more years of work experience with MS Office Suite and performing data analysis using Excel.
Completed post-secondary education in an administrative or technical field.
Bachelors Degree or Equivalent
Administrative or technical; OR 5 years Honeywell / Services Experience
Strong Math skills, including basic commercial awareness (booking margins, cash flow)
Experience with NEX/Salesforce and SAP
Able to forge strong internal business relationships and deliver on commitments.
Relevant knowledge in HVAC, Building Automation, Security, Fire
Demonstrates a strong commercial awareness.
Excellent interpersonal skills as well as good verbal, written and presentation skills.
Ability to multi-task and prioritize work.
Self-motivated and able to work with minimum supervision.
Demonstrates a high level of planning & organizational skills daily.
Highly Customer Focused approach, demonstrating success through a ‘Voice of the Customer’ approach daily.
Highly self-aware, recognizing the impact of approach and behaviors on peers, direct reports, customers and other internal and external contacts.
Ability to work within a remote team and support each other when needed

Service Contract Support Specialist

Key skills