Telecommunications Engineer

Role Overview

• Perform hands-on vulnerability remediation, device and platform patching, and secure configuration hardening for video teleconferencing endpoints
• Ensure devices remain secure and reliable while supporting measurable compliance outcomes
• Review Qualys Vulnerability Management findings and vendor advisories for video teleconferencing devices and platforms; plan remediation waves
• Execute device and platform updates during approved windows; coordinate with Field Services for hands-on updates when remote methods are not feasible
• Apply hardening configurations including secure administrative access, credential posture alignment, disabling insecure features where applicable, and logging posture where supported
• Validate device registration, conferencing performance, and service availability post-change; document evidence and outcomes
• Maintain metrics for remediation completion, success rates, vulnerability aging, and repeat findings; support service level agreement reporting

Requirements

• Three or more years of direct, hands-on support for enterprise video teleconferencing platforms and endpoints
• Experience executing device updates and operational validation in production environments
• Hospital information technology experience strongly preferred; broader healthcare experience preferred
• Certifications desirable: vendor platform certifications or equivalent

Benefits

• Reliable high-speed internet connection required for all remote/hybrid positions
• Access to stable Wi-Fi with sufficient bandwidth for video conferencing and cloud-based tools
• HIPAA-compliant work environment