Provides services for departments in terms of business strategy, workflow, and productivity analysis.
May participate in project requirement definition, user acceptance testing, planning, and business readiness.
Plan and schedule activities, tasks, and dependencies; monitor progress.
Collaborate to set scope, objectives, and recommend change management methods and KPI measurements.
Identify risks, develop contingency plans, and communicate mitigation actions.
Monitor open tickets and escalate as necessary.
Lead operational efforts to clean-up exposures.
Create internal and external communications.
Investigate and recommend improvements to systems, workflows, and procedures.
Consult with business areas to provide technical and/or business guidance for decision-making.
Collaborate with business teams to develop requirements and use cases to enhance operational workflows and system processes.
Coordinate data requests as needed, perform analysis to identify trends to make sound business recommendations and decisions.

Bachelor’s Degree or professional level of knowledge in a specialized field, or equivalent, related experience.
2
4 years of experience – or Associate’s Degree equivalent plus 4
6 years.
General knowledge of industry practices, standards, and concepts within field of work.
Participating in or leading a cross functional team.
Participating in or leading complex projects.
Analytical Skills to identify trends and solve problems.
General Knowledge of Property and Casualty Insurance.

Operations Analyst

Key skills