Receiving and responding to calls and correspondence from child support clients in accordance with Standard Operating Procedures and contractual obligations.
Answering incoming calls in a timely manner
Providing callers with accurate account information and educating them on appropriate policies and procedures
Effectively redirecting callers to the appropriate area/agency when necessary
Maintaining knowledge of procedures and systems
Communicating client concerns and feedback to management
Researching and processing all correspondence received by email, fax and mail

High school diploma or equivalent
At least one-year prior experience in an area of service delivery, customer service, call center technology, or other related field or an equivalent combination of education and work experience that provides the knowledge, skills, and abilities needed to perform the work
Proficient in data entry skills including keyboard, mouse, and 10-key pad
Experience and knowledge of software such as Microsoft Word, Excel, and other Windows products
Must have Private area to work and space to set up equipment and High-Speed Internet connection.
Contingent on passing a background check and drug test.

Customer Service Representative, Part-Time

Key skills