Customer Service Representative II

Role Overview

• Ensure effective and efficient coordination between the Company and its customers with a high level of service and support.
• Process sales orders and resolve customer product or service issues.
• Provide customer account management which may include, but is not limited to, order entry, order inquiry, product information, order status, pricing, stock check and transportation management.
• Responsible for keying in orders, processing faxes and preparation of reports.
• Interfaces with various groups including, but not limited to, internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery.
• Responds to customer needs.
• Participates in special projects and performs additional duties as required.

Requirements

• High School Diploma or GED equivalency required.
• 1 or more years call center or customer service experience.
• Focus on customer account management preferred.
• Prior textile industry knowledge is preferred.

Benefits

• Company Match on 401k
• Employee Purchase Discount
• Tuition Reimbursement