Open SourceRedisRustGoCMentoringCommunicationCollaboration
About this role
Role Overview
responsible for the high-quality technical execution of Percona’s Redis/Valkey product and service capabilities
Deliver professional services/consulting engagements for strategic or complex projects
Contribute to software in Valkey and related/supporting open source projects
Identify ways to enhance, improve, or add to customers use of Redis or Valkey
Actively seek collaboration between organizations to build mutually beneficial open source projects
Acts as a technical escalation point for Global Services
takes ownership of complex/escalated Support tickets and owns them through to resolution
Supports and assists in the continual improvement of Percona’s quality of Support/Service delivery by participating in ticket reviews/spot checks to identify opportunities for improvement related to newly introduced Redis/Valkey ecosystem software
Provides feedback and guidance on Percona’s Valkey
and broader, where appropriate
software product strategy
contributing to functional specifications for product enhancements, changes, or new software products as applicable
Follow the latest industry developments and stay up-to-date on corporate competitors
Identifies trendsetter ideas by researching industry and related events, publications, and announcements; tracking individual contributors and their accomplishments
Supporting the Percona Go To Market teams on strategic, Valkey related opportunities
Talking at strategically identified conferences throughout the year
Leads/Builds/Participates in a collaborative community of Redis/Valkey experts within Percona
Support the creation of technical content for the community and Percona subscribers to consume. Blogs, Whitepapers, KnowledgeBase articles, webinars, and conference talks are all media types that may be used
Your hours will be flexible between America and European timezone as required
Requirements
4-5 years experience as a contributor to Valkey/Redis or related technologies
Developed high performance, distributed data-layer applications in C, Rust, or other systems programming languages
Fluent written and spoken English communication skills
Professional, customer service-oriented attitude
Strong work ethic and entrepreneurial approach
Ability to communicate clearly and professionally under pressure
Strong mentoring/coaching skills
Ability to work independently with minimal direction
Demonstrated ability to communicate with Management at Customers/Partners in an escalation ownership and management capacity
Prior technical support experience is a must have
including providing services to agreed SLA’s
Tech Stack
Open Source
Redis
Rust
Go
Benefits
flexible work hours
various paid time off programs
all your equipment for your remote office
funds for career development (external training, certifications, conferences)
ongoing connectivity allowances
opportunity to participate in our equity incentive plan
benefits supporting a healthy work/life balance such as The Percona Adventure Team, Work-from-Anywhere, FlowDays, FryDays, and overall flexibility
support for being socially responsible through the PAVE volunteering program and Women Transforming Technology