Redis/Valkey Contributing Engineer

Role Overview

• responsible for the high-quality technical execution of Percona’s Redis/Valkey product and service capabilities
• Deliver professional services/consulting engagements for strategic or complex projects
• Contribute to software in Valkey and related/supporting open source projects
• Identify ways to enhance, improve, or add to customers use of Redis or Valkey
• Actively seek collaboration between organizations to build mutually beneficial open source projects
• Acts as a technical escalation point for Global Services
• takes ownership of complex/escalated Support tickets and owns them through to resolution
• Supports and assists in the continual improvement of Percona’s quality of Support/Service delivery by participating in ticket reviews/spot checks to identify opportunities for improvement related to newly introduced Redis/Valkey ecosystem software
• Provides feedback and guidance on Percona’s Valkey
• and broader, where appropriate
• software product strategy
• contributing to functional specifications for product enhancements, changes, or new software products as applicable
• Follow the latest industry developments and stay up-to-date on corporate competitors
• Identifies trendsetter ideas by researching industry and related events, publications, and announcements; tracking individual contributors and their accomplishments
• Supporting the Percona Go To Market teams on strategic, Valkey related opportunities
• Talking at strategically identified conferences throughout the year
• Leads/Builds/Participates in a collaborative community of Redis/Valkey experts within Percona
• Support the creation of technical content for the community and Percona subscribers to consume. Blogs, Whitepapers, KnowledgeBase articles, webinars, and conference talks are all media types that may be used
• Your hours will be flexible between America and European timezone as required

Requirements

• 4-5 years experience as a contributor to Valkey/Redis or related technologies
• Developed high performance, distributed data-layer applications in C, Rust, or other systems programming languages
• Fluent written and spoken English communication skills
• Professional, customer service-oriented attitude
• Strong work ethic and entrepreneurial approach
• Ability to communicate clearly and professionally under pressure
• Strong mentoring/coaching skills
• Ability to work independently with minimal direction
• Demonstrated ability to communicate with Management at Customers/Partners in an escalation ownership and management capacity
• Prior technical support experience is a must have
• including providing services to agreed SLA’s

Tech Stack

• Open Source
• Redis
• Rust
• Go

Benefits

• flexible work hours
• various paid time off programs
• all your equipment for your remote office
• funds for career development (external training, certifications, conferences)
• ongoing connectivity allowances
• opportunity to participate in our equity incentive plan
• benefits supporting a healthy work/life balance such as The Percona Adventure Team, Work-from-Anywhere, FlowDays, FryDays, and overall flexibility
• support for being socially responsible through the PAVE volunteering program and Women Transforming Technology