Bilingual Spanish Care Manager

Role Overview

• Provide long-term care management to frail, economically disadvantaged, culturally diverse older adults, disabled adults and caregivers in order to help them remain safely at home and to prevent premature institutionalization.
• Conduct in home and telephonic assessments, care planning, and client monitoring through contacts with the client, professionals and client’s support system.
• Coordinate linkages with community-based services and resources.
• Maintain legal and clinical written record of each client’s case by completing all necessary documentation (including assessment, care plans, service arrangements and client monitoring progress notes) in a timely manner.
• Ensure timely implementation of services for clients by completing all work within required timeframes.
• Address client’s needs by developing and implementing a comprehensive care plan specific to client’s objectives and goals, with a plan for resolution within a measurable time frame and appropriate interventions outlined.
• Ensure coordination of services and continuity of care by maintaining on-going documentation of contacts with client, family and caregivers, service providers, health professionals, and others connected to the client’s care.
• Maintain effective communication with the other disciplines working with client, provide feedback on the psychosocial aspects of a client’s situation and offer informal training to fellow care planners and staff in other disciplines.
• Maintain accurate purchase of service records by completing accurate and timely monthly service authorizations and verifications to contracted vendors and following contract guidelines for service expenditures.
• Increase knowledge of care planner functions, by keeping current on Medicare and Medi-Cal policies, Federal and State legislation affecting health and social services, maintaining updated community resource information, attending trainings as scheduled, actively participating in supervision, and striving to improve professionally.
• Help to maintain census and provide excellent customer service in the community by participating in ongoing outreach activities.
• Participate regularly in Case Conference, Quality Assurance chart reviews, completing other audits as required, helping to train new employees, participating in training sessions, and responding positively to suggestions for improvement.

Requirements

• Bachelor's Degree in Social Work, Psychology, Gerontology or related field required.
• Master's Degree in Social Work (MSW) preferred.
• BILINGUAL
• Must be bilingual in English/Spanish. (Test will be administered to assess proficiency.)
• 1-2 years experience working with the elderly.
• 1+ year experience working in a hospital, home health agency or related setting in which the primary targeted population is older adults.
• Ability to travel within program’s catchment area and visits to client homes is required.
• Ability to perform home assessments, telephone monitoring, and travel to client homes throughout Los Angeles County.
• Knowledge of environmental concerns of older adults; Theoretical understanding of the developmental needs for this population and means for intervention.
• Strong organizational, verbal and written communication skills; Demonstrated customer focus; and Ability to work well with others required.
• Experience working in a case management setting, or a demonstrated knowledge of case management techniques preferred.
• Travel 50+% of the time in Los Angeles and surrounding areas.
• Must have a valid driver’s license, automobile insurance and reliable transportation.

Benefits

• Internal title: Biling Care Planner-MSSP
• An annual employee bonus program
• Robust Wellness Program
• Generous paid-time-off (PTO)
• Eleven paid holidays per year, plus 1 additional floating holiday, plus 1 birthday holiday
• Excellent 401(k) Retirement Saving Plan with employer match
• Robust employee recognition program
• Tuition reimbursement
• An opportunity to become part of a team that makes a difference to our members and our community every day!