Key skills
CommunicationRemote Work
About this role
Role Overview
- Review and investigate suspicious transactions, user behaviors, and payment patterns
- Process payment disputes, chargebacks, and refunds according to company policies
- Monitor and analyze fraud trends using various detection tools and platforms
- Write detailed investigation reports and maintain accurate case documentation
- Collaborate with Payment Processors and Third-Party Vendors to resolve complex cases
- Support VIP player transactions and provide excellent customer service
- Assist in updating fraud prevention rules and risk parameters
Requirements
- 3+ years of fraud prevention experience in social casino or gaming industry
- Exceptional attention to detail in documentation and reporting
- Strong analytical and problem-solving abilities
- Excellent written and verbal communication skills
- Ability to work independently and make sound decisions
- Experience handling high-value player accounts
- Knowledge of compliance regulations and industry standards.
Benefits
- Diversity Commitment: We are focused on building a diverse and inclusive team. We welcome people of all backgrounds, experiences, abilities, and perspectives and are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
- Health insurance.
- Remote work options.
- Professional development opportunities.