Partner Innovation Architect

Role Overview

• Design, architect, and build near production‑ready solutions on top of Glean that partners can implement with customers (not just demos or POCs).
• Own the end‑to‑end architecture for partner solutions—from data sources and integrations to configuration, security, and user experience.
• Automate deployments of those solutions using infrastructure‑as‑code, configuration templates, and repeatable playbooks so partners can roll out solutions consistently across customers.
• Build and maintain tools, templates, and documentation (reference architectures, example code, runbooks, best practices) that partners can reuse across engagements.
• Serve as the primary technical advisor and solution owner for a set of strategic partners (GSIs, ISVs, and other key partners working with CSPs).
• Lead architecture reviews, whiteboarding sessions, demos, technical workshops, and training with partner and customer technical stakeholders.
• Provide training and enablement so partner technical teams can independently deploy, manage, and extend Glean‑based solutions.
• Conduct go‑to‑market and addressable market analysis for Innovation Lab solutions—sizing opportunities, understanding target segments, and identifying where Glean + partner offerings have the strongest market fit.
• Work with partners to build business cases for new solutions, including value narratives, impact hypotheses, and ROI framing.
• Identify opportunities with partners and customers to expand Glean adoption through repeatable solution patterns and packaged offerings.
• Align technical plans with GTM priorities, partnering closely with Partnerships, Sales, Product, and Engineering to ensure solutions are both technically sound and commercially impactful.
• Collaborate with Product Management and Engineering, providing data‑driven feedback and use cases to drive improvements to the product that unlock new solution patterns for partners.
• Work with Sales, Customer Success, Support, and Solutions Engineering to ensure Innovation Lab solutions are understandable, supportable, and aligned with our broader customer motion.
• Assist with issue identification, troubleshooting, and remediation for Innovation Lab solutions through resolution, working closely with internal teams as needed.
• Think like a Product Manager, Architect, and GTM strategist—while being as hands‑on as an FDE—as you own and build a robust, partner‑led solutions roadmap.

Requirements

• Bachelor's degree in Computer Science or equivalent with at least 7+ years of industry experience, or Master’s degree in Computer Science or equivalent with at least 5+ years of industry experience.
• Background as a Solution Architect, Enterprise Architect, or similar (pre‑ or post‑sales) in a product‑led B2B SaaS company is a strong plus.
• Strong software development experience in modern languages such as Python, JavaScript/TypeScript, Go (or similar), with the ability to read, write, and review code for solution building and automation.
• Deep experience with APIs and custom data integrations in hybrid or SaaS environments, including solid debugging skills across distributed systems (log analysis, code analysis, end‑to‑end transaction tracing).
• Solid understanding of networking concepts across cloud and on‑premise environments.
• Experience in at least two of the following disciplines: Software Engineering, Pre‑Sales Engineering, Post‑Sales Engineering, Professional Services, Support Engineering.
• Very strong architectural and hands‑on experience with cloud technologies in at least one of: Amazon Web Services (AWS), Google Cloud Platform (GCP), or Microsoft Azure (and willingness to learn the others as needed).
• Security and audit experience: able to understand and represent Glean’s security and audit posture with customer security and compliance stakeholders, and design solutions that are fundamentally secure.

Tech Stack

• AWS
• Azure
• Cloud
• Distributed Systems
• Google Cloud Platform
• JavaScript
• Python
• TypeScript
• Go

Benefits

• Medical, Vision, and Dental coverage
• Generous time-off policy
• 401k plan
• Home office improvement stipend
• Annual education and wellness stipends
• Healthy lunches daily