Device Manager – Intune, Jamf, Manage Engine, Windows 11, MacOS, iOS

Role Overview

• Provide third-level support for complex technical issues related to end-user hardware, software, and configurations.
• Develop, implement, and continually improve desktop architecture for both Windows and macOS environments. This includes ensuring the availability, reliability, and scalability of systems.
• Manage and support corporate devices using Microsoft Intune and Jamf for both Windows, macOS, and iOS devices.
• Define and implement a technology roadmap for hardware and software solutions that meet business needs while ensuring cost-effectiveness.
• Work closely with IT Security to design and implement solutions that enhance system security, including endpoint protection, encryption, and compliance with security standards.
• Oversee the entire lifecycle of devices from provisioning to decommissioning, including managing software deployment, updates, and patches through tools such as Microsoft Intune and Jamf.
• Provide training to first
• and second-level support teams, as well as end-users, ensuring consistent and professional technical guidance.
• Create and maintain user and system documentation, knowledge articles, and best practices for hardware and software configuration.
• Work closely with internal teams, including Infrastructure, IT Security, and Software Development, to ensure the seamless integration of desktop systems within the broader IT ecosystem.
• Lead or contribute to special projects, including business continuity planning, disaster recovery, and technology upgrades, ensuring that all projects align with organizational goals.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• 5+ years of hands-on experience in desktop architecture, endpoint support, and systems engineering, with a focus on modern endpoint management solutions.
• Advanced experience with: Windows OS (including Windows 11), macOS, iOS, Office 365, and other business-critical software.
• Microsoft Intune and Jamf for managing both Windows, macOS, and iOS devices.
• Strong understanding of cybersecurity best practices, including endpoint security, device encryption, and security policies.
• Familiarity with Jira for ticket tracking.
• Experience with managing business-critical applications and systems in a cloud-based or hybrid environment.

Tech Stack

• Cloud
• Cyber Security
• iOS
• Jamf
• MacOS

Benefits

• health insurance (medical, dental, vision)
• retirement savings plan
• paid time off
• other employee benefits