We are seeking an experienced Dynamics 365 Developer to expand and enhance our Customer Engagement (CE) and Case Management capabilities.
This role will focus on designing, developing, and optimizing solutions within our Dynamics 365 platform to support enterprise-scale customer service operations.
Design, configure, and customize Dynamics 365 Customer Engagement solutions, with a focus on Case Management.
Develop plug-ins (C#/.NET) and client-side customizations (JavaScript).
Build automation and integrations using Power Automate, Power Apps, Power Pages, and Azure services.
Partner directly with Product Owners and business stakeholders to refine user stories and deliver high-quality solutions in an agile environment.
Support ongoing platform enhancements, integrations, and production stability.

Bachelor’s degree in computer science, Management Information System, Information Technology, or related technical field and 8+ years of hands on hands-on experience developing and configuring Microsoft Dynamics 365 Customer Engagement (CE); OR an Advanced degree in computer science, Information Technology, Data Science, or a related technical field and 5+ years of hands-on experience developing and configuring Microsoft Dynamics 365 Customer Engagement (CE).
Demonstrated experience implementing and enhancing Case Management or Customer Service modules within D365.
Strong proficiency in: C# and .NET for plug-in development.
JavaScript for D365 form and UI customizations.
Power Automate (cloud flows and integrations).
Experience integrating D365 with Azure services and external systems.
Solid understanding of D365 architecture, data model, security model, and solution layering.
Experience working in an Agile/Scrum environment with active participation in backlog refinement and sprint delivery.
Ability to translate business requirements into technical designs and scalable platform solutions.
Strong written and verbal communication skills with the ability to collaborate directly with business stakeholders.
U.S. citizenship is required , as only U.S. citizens are authorized to access information under this program/contract.

Dynamics 365 Developer – Customer Engagement

Key skills