Customer Account Analyst

Role Overview

• Drive key operational performance requirements for Repair Management Services (RMS) customers including airline and engine overhaul centers.
• Consistent, complete and accurate communication of account information and delivery commitments to customers and supporting organizations.
• Support accurate order entry/induction of customer orders into SAP.
• Manage customer units upon receipt in facility for same-day shipment to supplier and/or allocation into hospital/quarantine area.
• Follow up on all customer requests in a timely and effective manner.
• Provide and present quarterly progress reports and business reviews to customers and Fleet Managers.
• Coordinate between Supplier Team and Fleet Management to enable successful delivery performance and ensure 'one voice' to the customer.
• Generate and manage sales orders in SAP including account financials in accordance with contractual obligations.
• Aircraft On the Ground (AOG) support and availability during off business hours as required.

Requirements

• Typically requires a University Degree and minimum 2 years of prior relevant experience or an Advanced Degree in a related field.
• Working experience in customer account management, contracts, sales, supply chain, or similar field.
• Working experience in contracts, customer account management, or warranty administration, ideally in an aerospace or similar manufacturing environment.
• SAP Experience
• Working experience within a customer facing role
• Experience with Contract management and execution, including financial compliance

Benefits

• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
• Tuition reimbursement program
• Student Loan Repayment Program
• Life insurance and disability coverage
• Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Ovia Health, fertility, and family planning
• Adoption Assistance
• Autism Benefit
• Employee Assistance Plan, including up to 10 free counseling sessions
• Healthy You Incentives, wellness rewards program
• Doctor on Demand, virtual doctor visits
• Bright Horizons, child and elder care services
• Teladoc Medical Experts, second opinion program
• And more!