Analyst 2, Resource Planning

Role Overview

• Responsible for creating and handling schedules based on forecasts
• Prepare accurate and timely short term forecasting in a high volume contact center
• Compile, distribute, and analyze call center performance reports
• Match staffing to workload arrival patterns and maintain accurate staffing data

Requirements

• 2-5 years of relevant work experience
• Bachelor's Degree preferred
• Technical aptitude in Alvaria/Aspect or similar workforce management tool
• Advanced Excel skills
• Experience within workforce management (scheduling-based work)

Benefits

• Health insurance
• Retirement plans
• Paid time off
• Flexible work arrangements
• Professional development
• Bonuses
• Best-in-class Benefits