Vice President, Client Success

Role Overview

• Responsible for best-in-class client service and delivery and strategic planning.
• Maintain long-term executive/client level relationships for key accounts.
• Manage, develop/train, and lead the Client Success team.
• Oversee the successful implementation of new clients and programs.
• Implement and maintain KPIs and analytics for all client accounts performance.
• Ensure client concerns and issues are resolved timely.
• Central point of contact for integration with all departments.

Requirements

• Bachelor’s or higher degree in Healthcare, business or related fields.
• Ten (10) years of progressive responsibility in Healthcare.
• Seven (7) years in healthcare, revenue cycle management, or related field.
• Basic familiarity with medical billing and terminology.
• Basic familiarity with the current regulatory environment for healthcare.
• Ability to read, understand, and apply state/federal laws, regulations, and policies.
• Ability to communicate with diverse personalities in a tactful, mature, and professional manner.
• Ability to remain flexible and work within a collaborative and fast paced environment.
• Proven strong leadership/management skills.

Benefits

• Eligible for performance-based incentive plan
• Referral bonus available for referring a friend