Support segmentation updates, manual data uploads, audience list refreshes and QA within Braze.
Support execution of ongoing member‐engagement campaigns (launch, monitoring, optimization).
Coordinate communications reviews with external partners (virtual-care, navigation programs, vendor support) including scheduling reviews, collecting assets, ensuring brand/tone alignment.
Organize inbound collateral and communications requests from AM/IM, Clinical, Product, Gravie Care, Finance and other teams; maintain intake tracking, version control, prioritization, deadlines, and ensure necessary internal approvals.
Become proficient in Gravie’s brand guidelines and tone of voice for members, employers and brokers; review/edit templated partner communications for brand and messaging alignment.
Conduct audits of member/employer-facing communications and collateral to ensure accuracy; update when plan or product changes impact messaging.
Provide support for member‐ and employer‐pharmacy communications as required.
Assist in the development of new collateral as identified by Manager.

3+ years’ experience in communications, marketing operations, CRM/campaign support, or similar.
Familiarity with CRM software (Braze or comparable) and digital marketing workflows.
Strong written and verbal communication skills; comfortable reviewing and editing messaging for brand, tone, consistency, accuracy.
Excellent organizational skills; able to manage multiple inbound requests, track status, and deliver on deadlines.
Comfortable working cross-functionally with Product, Clinical, Operations, AM/IM and external vendors.
Some experience in or familiarity with health-benefits communications or regulated industries.

Communications Specialist

Key skills