Support ICHRA segmentation updates, manual data uploads, audience list refreshes, and QA within Braze to support communications developed by your Manager.
Support the execution and support of ongoing ICHRA operational campaigns including payments, monitoring workflows, error messaging, and optimization of recurring communications.
Support intake, prioritization, and organization of collateral and communication requests from Product, Operations, AM/IM, Gravie Care, Finance, Carrier Relations, and other stakeholders.
Conduct periodic audits of ICHRA-facing communications and collateral to ensure accuracy as operations, regulatory requirements, or product features evolve, and implement updates as needed.
Assist in the development of new collateral as identified by Manager.
Help review and edit communications to support your Manager, as needed, for clarity, tone, and alignment with Gravie’s brand guidelines across member and employer touchpoints.
Help support your Manager with ongoing projects that help support the overall member, employer and product marketing experience.
Help shape the communications experience for a fast growing ICHRA benefit portfolio and ensure members and employers receive clear and helpful messaging.
Join a team that is scaling quickly and contribute to building communications infrastructure that drives meaningful impact.

3+ years of experience in communications, marketing operations, CRM or campaign support, or benefits communications.
Strong writing and editing skills with the ability to maintain consistent brand voice across email, digital, and print channels.
Experience or comfort working with CRM tools and operational campaign workflows. Braze or similar platforms preferred.
Ability to manage multiple stakeholders and requests, track intake, and deliver against deadlines.
Familiarity with or interest in health benefits communications, employer sponsored plans, and member experience. Understanding of ICHRA is a plus.
High attention to detail, especially related to content accuracy, operational alignment, and brand consistency.
A proactive mindset with a willingness to ask questions, identify opportunities for improvement, and help build scalable processes.
Some experience in or familiarity with health-benefits communications or regulated industries.

ICHRA Communications Specialist

Key skills