Provide accurate technical guidance on application and integration capability
Gather requirements, prepare and deliver presentations and demos
Conduct requirements gathering, write requirements and design documentation, implementation guides, and test scripts
Develop workflow and integrations including building forms, fields, workflow in Developer Studio
Build data import files for Foundation and Transactional Data
Develop RestAPI, WebService, and LDAP integrations between Helix and external applications/systems
Work incident assignments, communicate with customers per defined methods and within service level agreement
Create follow-on change requests and jira stories to accommodate changes
Prepare and coordinate change requests, follow the prescribed operating procedures
Maintain and update the Production environment, meet key performance indicator thresholds
Multi-task on projects that include customer onboarding, ad-hoc requests, sustainment support, and continual service improvement initiatives
Identify and communicate gaps between out of the box workflow and custom requirements
Manage sprint load, forecast work products and deadlines, execute to milestones and deadlines, keep technical debt to a minimum, and provide product demonstrations of completed sprint products
Participate in on-call rotation, daily scrums, sprint planning meetings, technical implementation reviews

5+ years of related experience
Active Secret clearance
BMC Accredited Administrator or commensurate Remedy/Helix Developer Studio experience
Experience with SAAS solutions or AWS Cloud environments
Experience with BMC Remedy version 23.x or higher
Experience with ITIL methodologies, ITIL Foundation a plus
Expert familiarity in one or more 23.x+ Helix applications including Incident Management, Remedy Knowledge Management, Change Management, Task Management, Release Management, Service Level Management, Service Request Management, Work Order Management, Smart Reporting, Helix Dashboards, Smart IT, Digital WorkPlace Portal (DWP), Configuration Management Database (CMDB), or Asset Management
Experience with one or more of the following: Pentaho Spoon, BMC HDM, RestAPI or Webservices
Experience working in an Agile project methodology environment
Excellent ability to communicate and convey ideas in verbal and written form
Proficiency in Microsoft Word, Excel, and PowerPoint
Advanced ability to analyze data with Microsoft Excel or comparable tools
Ability to create and describe process flows in Microsoft Visio or comparable tool
Working knowledge of relational databases
Understanding of networking concepts and OSI rules
Experience providing demonstrations to customers
Experience gathering requirements from customers
Experience documenting requirements
Demonstrated ability to work productively in a remote location
Ability to create and edit documents in Microsoft SharePoint

Comprehensive benefits and wellness packages
401K with company match
Flexible work week to own your priorities at work and at home
15 days of paid leave and additional 10 paid holidays per year
Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees
Short and long-term disability benefits
Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance

BMC Remedy/Helix Developer

Key skills