Senior Group Product Manager, Broker Experience

Role Overview

• Own the broker experience strategy end-to-end
• Set the vision, strategy, and roadmap for Spark’s broker-facing experience across the enrollment journey (Plan Fit → Quote → Enroll) and the highest-leverage adjacent workflows that improve quality and throughput.
• Establish crisp product principles for broker experience: speed-to-enroll, reduced tab-switching, lower error rates, and defensible compliance evidence.
• Make hard tradeoffs across speed, compliance, and outcomes; align execs and cross-functional leaders on sequencing.
• Drive a cohesive experience for telephonic brokers and agencies where “the chain of enrollment” is naturally captured as part of the workflow (what was asked, shown, said, and attested).
• Partner with Compliance to bake the scorecard and policy requirements into broker workflows so quality is enforced by the product—not by escalating headcount.
• Identify friction that causes compliance risk (missing SOAs, incomplete disclosures, unclear handoffs) and design product guardrails that prevent it.
• Manage two PMs with clear ownership boundaries, strong execution habits, and high standards for product craft.
• Coach PMs on discovery, stakeholder management in a regulated environment, and writing specs that hold up under compliance scrutiny.
• Build a healthy operating cadence (goals, metrics, roadmap reviews, learning loops) while maintaining urgency.
• Define what success means in measurable terms (e.g., time-to-quote/enroll, conversion, error rate, compliance completion, misfit/RDR proxies where applicable, adoption of Spark as the primary workflow).
• Instrument the product so we can learn quickly and make confident decisions (what’s working, what’s noise, what’s risky).
• Ensure launches include rollout plans, enablement, and post-launch iteration so “shipped” becomes “used and trusted.”
• Partner deeply across the org
• Engineering & Design: build coherent systems, not one-off screens.
• Compliance: convert policy into product rails and auditable evidence capture.
• Ops / Success: ensure workflows reduce operational burden rather than shifting work onto customers.
• GTM: ensure the broker experience supports selling on value (quality + productivity), not just pricing conversations.

Requirements

• 10+ years of product management experience, including 2+ years managing PMs.
• Deep experience building B2B SaaS products used daily by frontline operators (sales, call center, ops, or similar), with a bias toward workflow, speed, and reliability over polish.
• Strong product judgment and the ability to thrive in ambiguity. Turning messy, regulated workflows into crisp roadmaps and shipped systems.
• Proven ability to lead cross-functional partners without relying on authority (Engineering, Design, Compliance, Ops, GTM).
• High bar for craft: clear problem framing, clear specs, clear rollouts; “we built it” isn’t the same as “brokers rely on it.”
• Comfort operating in regulated environments where auditability, evidence capture, and compliance constraints matter.

Tech Stack

• Ruby on Rails
• Spark
• Switching

Benefits

• Equity compensation
• Health care, including dental and vision through our PEO Sequoia
• Flexible work location; co-working available
• 401k
• Paid Time Off
• Monthly Remote Work Stipend (help cover costs of home-office needs)
• Paid Parental Leave
• Up to 14 weeks for birthing parents
• Up to 8 weeks for non-birth parents
• 11 paid holidays
• 2 week sabbatical at 5 years of employment
• Wellbeing Perks through SpringHealth, OneMedical, PerkSpot, and SoFi