Provide on-site operational leadership on a 24-hour basis (including weekends and holidays).
Act independently to provide crisis management, interpret policy, make timely decisions that directly impact patient care.
Ensure timely and effective communication and collaboration among departments, and provide operational oversight throughout the Hospital.
Serve as the administrative liaison to patients, families, health system employees and external customers.
Intervene in situations involving patients, visitors, hospital staff and other external customers.
Coordinate operations and personnel activities to meet CSU/Departmental, Hospital and Health System objectives related to the provision of services within designated areas.
Investigate patient/visitor concerns and implement appropriate courses of action.
Function as on-site coordinator for internal/external disasters or other major events.
Coach staff in problem solving, effective communication strategies, conflict resolution and career path opportunities.

A Bachelor's degree in Nursing (BSN) is required.
A master's degree is strongly preferred.
Work requires a minimum of five years of relevant experience, with at least two years of clinical experience.
Current or compact RN licensure in the state of North Carolina is required.
BLS required.

Operations Administrator

Key skills