Client Engagement Operations Analyst – Workforce Management
United States
Full Time
6 days ago
$41,100 - $82,200 USD
No H1B
About this role
Role Overview
- Manage and forecast intraday arrivals for volume, AHT, and shrinkage
- Create and maintain the intraday plan
- Analyze enterprise volume and staffing levels
- Review schedule change requests and communicate approvals
- Lead weekly short-term capacity calls
- Document and train others on workforce management systems
Requirements
- Strong analytical skills
- Experience in workforce management or similar role
- Proficiency in forecasting and scheduling techniques
- Ability to collaborate with team members and management
Benefits
- Offers Equity
- Offers Bonus
- Health insurance
- 401(k)
- Wellness allowance