Client Engagement Operations Analyst – Workforce Management
Canada
Full Time
6 days ago
No H1B
About this role
Role Overview
- Collaborate with internal teams to develop premium crypto products.
- Participate in accelerating the global adoption of crypto.
- Contribute to the mission of achieving financial freedom and inclusion.
- Engage with clients to provide exceptional support through various channels.
- Analyze data to make informed operational decisions regarding staffing.
Requirements
- Familiarity with the Kraken app.
- Experience forecasting volume, AHT, and shrinkage in a Workforce Management environment.
- Familiarity with Workforce Management tools used in day-to-day operations.
- Experience using data to influence staffing or scheduling decisions.
- Ability to manage competing priorities in a fast-changing operational environment.
Benefits
- Kraken is a mission-focused company rooted in crypto values.
- Industry-leading security, crypto education, and client support.
- Work with a diverse team and build premium crypto products.
- Celebrate diverse talents, backgrounds, contributions, and unique perspectives.
- Equal opportunity employer that does not tolerate discrimination or harassment of any kind.