About this role
Role Overview
- Answer inbound calls from drivers, merchants, and fleet managers
- Assist customers with billing questions, payments, and invoices
- Resolve customer issues in a timely manner
- Deliver quality customer service with each interaction
- Troubleshoot and assist customers with online inquiries
- Perform account maintenance while ensuring proper security measures are met
- Identify accepting locations for customers to use product
- Process authorizations for merchants when appropriate
- Document accounts as needed
- Maintain compliance with policies
- Consistently meet or exceed individual Key Performance Indicators (KPIs)
Requirements
- High School Diploma/GED
- Proficiency with computers is required
- Access to high-speed internet via ethernet cable is required
- Previous exposure managing a steady flow of incoming calls
- Strong customer service and/or call center background is preferred
Benefits
- health, dental and vision insurances
- retirement savings plan
- paid time off
- health savings account
- flexible spending accounts
- life insurance
- disability insurance
- tuition reimbursement