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IT Support Specialist at Epika Fleet Services | JobVerse
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IT Support Specialist
Epika Fleet Services
Website
LinkedIn
IT Support Specialist
United States of America
Full Time
1 week ago
$65,000 - $75,000 USD
No H1B
Apply Now
Key skills
Leadership
Communication
Remote Work
About this role
Role Overview
Handle escalated support tickets from team, providing timely and effective resolution
Provide advanced support for desktops, laptops, mobile devices, printers, and peripherals
Troubleshoot and resolve network, connectivity, and security issues
Support all business-critical applications
Assist with onboarding and offboarding processes, including device setup and user account configuration
Maintain accurate documentation of technical issues and resolutions
Collaborate with leadership teams as needed for complex issues
Provide onsite support 5 days a week: 1 day onsite (roaming locally around atlanta surrounding cities) and 4 days remote
Requirements
2+ years of IT support experience with additional 2+ years of advanced help desk experience
CompTIA A+, Network+, or Security+ certifications (required)
Strong knowledge of Windows environment
Familiarity with network troubleshooting tools and security best practices
Experience with ticketing systems, remote support tools, and documentation
Excellent problem-solving, communication, and organizational skills
Ability to travel locally on an as-needed basis (valid driver’s license and reliable transportation required)
Benefits
Hybrid and/or remote work environment
Paid Time Off including holidays
Health Insurance with HSA plan option
Free Dental and Vision Plan for Employee
Disability & Life, among other insurance plans
401(k) with company match after 90 days of employment
Employee assistance program
Opportunities for growth in partner businesses nationwide
Apply Now
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