IT Support Specialist

Role Overview

• Handle escalated support tickets from team, providing timely and effective resolution
• Provide advanced support for desktops, laptops, mobile devices, printers, and peripherals
• Troubleshoot and resolve network, connectivity, and security issues
• Support all business-critical applications
• Assist with onboarding and offboarding processes, including device setup and user account configuration
• Maintain accurate documentation of technical issues and resolutions
• Collaborate with leadership teams as needed for complex issues
• Provide onsite support 5 days a week: 1 day onsite (roaming locally around atlanta surrounding cities) and 4 days remote

Requirements

• 2+ years of IT support experience with additional 2+ years of advanced help desk experience
• CompTIA A+, Network+, or Security+ certifications (required)
• Strong knowledge of Windows environment
• Familiarity with network troubleshooting tools and security best practices
• Experience with ticketing systems, remote support tools, and documentation
• Excellent problem-solving, communication, and organizational skills
• Ability to travel locally on an as-needed basis (valid driver’s license and reliable transportation required)

Benefits

• Hybrid and/or remote work environment
• Paid Time Off including holidays
• Health Insurance with HSA plan option
• Free Dental and Vision Plan for Employee
• Disability & Life, among other insurance plans
• 401(k) with company match after 90 days of employment
• Employee assistance program
• Opportunities for growth in partner businesses nationwide