Account Manager

Role Overview

• Oversee the full customer lifecycle; onboarding, rollout, activation, adoption, and growth. You’re not just managing accounts; you’re driving impact and ensuring every customer realizes the full power of HockeyStack.
• Work closely with implementation managers to ensure all customer use cases are implemented.
• Expand accounts into new product SKUs and grow usage of their current products.
• Consistently communicate the status of the program to executive buyers and executive stakeholders.
• Define and execute value roadmaps for every account. Minimize time-to-value, accelerate adoption, and tie every milestone to measurable ROI.
• Operate as a strategic partner across marketing, sales, and revenue teams. You’ll bring clarity where there’s confusion, action where there’s delay, and results where others fail.
• Proactively surface insights and opportunities to help customers expand their use of the platform, and their investment in it.
• Track, measure, and prove ROI relentlessly. You’ll equip champions with the evidence they need to justify every dollar and unlock more budget.
• Move seamlessly across Enterprise, Mid-Market, and SMB segments bringing precision to high-touch and scale to low-touch, with zero drop in quality.
• Work cross-functionally to eliminate friction and solve hard problems quickly. You’ll chase blockers across the company and refuse to let customer value stall.
• Act as the voice of the customer filtering signal from noise and helping shape the future of the product with firsthand insights from the field.

Requirements

• 3–6 years of experience in an Account Management or Customer Success role at a B2B SaaS company
• Proven ability to manage a portfolio of customers and deliver results across onboarding, adoption, and expansion
• Experience with value-based selling and communicating ROI to executive stakeholders
• Strong understanding of GTM functions and familiarity with revenue and marketing data
• Comfortable with both high-touch and tech-touch motions across customer segments
• Ability to work cross-functionally and drive alignment around customer outcomes
• Team player with high agility and the ability to adapt to changing environments
• Process-focused when process reduces friction and increases alignment
• Crisp communicator. You don’t mince words and clearly message what’s valuable.
• Ownership-first mindset. You take initiative, move fast, and figure things out.
• Thrive in early-stage, high-urgency environments where speed and impact matter.
• Curious, self-aware, and feedback-driven. You bring energy, not ego.
• See this role as a defining chapter, not a stepping stone or side quest.

Benefits

• Remote options for exceptional candidates based in the U.S. or internationally
• Competitive salary