Oversee the full customer lifecycle; onboarding, rollout, activation, adoption, and growth. You’re not just managing accounts; you’re driving impact and ensuring every customer realizes the full power of HockeyStack.
Work closely with implementation managers to ensure all customer use cases are implemented.
Expand accounts into new product SKUs and grow usage of their current products.
Consistently communicate the status of the program to executive buyers and executive stakeholders.
Define and execute value roadmaps for every account. Minimize time-to-value, accelerate adoption, and tie every milestone to measurable ROI.
Operate as a strategic partner across marketing, sales, and revenue teams. You’ll bring clarity where there’s confusion, action where there’s delay, and results where others fail.
Proactively surface insights and opportunities to help customers expand their use of the platform, and their investment in it.
Track, measure, and prove ROI relentlessly. You’ll equip champions with the evidence they need to justify every dollar and unlock more budget.
Move seamlessly across Enterprise, Mid-Market, and SMB segments bringing precision to high-touch and scale to low-touch, with zero drop in quality.
Work cross-functionally to eliminate friction and solve hard problems quickly. You’ll chase blockers across the company and refuse to let customer value stall.
Act as the voice of the customer filtering signal from noise and helping shape the future of the product with firsthand insights from the field.
Requirements
3–6 years of experience in an Account Management or Customer Success role at a B2B SaaS company
Proven ability to manage a portfolio of customers and deliver results across onboarding, adoption, and expansion
Experience with value-based selling and communicating ROI to executive stakeholders
Strong understanding of GTM functions and familiarity with revenue and marketing data
Comfortable with both high-touch and tech-touch motions across customer segments
Ability to work cross-functionally and drive alignment around customer outcomes
Team player with high agility and the ability to adapt to changing environments
Process-focused when process reduces friction and increases alignment
Crisp communicator. You don’t mince words and clearly message what’s valuable.
Ownership-first mindset. You take initiative, move fast, and figure things out.
Thrive in early-stage, high-urgency environments where speed and impact matter.
Curious, self-aware, and feedback-driven. You bring energy, not ego.
See this role as a defining chapter, not a stepping stone or side quest.
Benefits
Remote options for exceptional candidates based in the U.S. or internationally