Business Systems Analyst

Role Overview

• Manage strategic technology projects across the foundation
• Partner with the IT Director to propose strategic IT work efforts to improve the foundation’s technology infrastructure
• Define project scope, goals, and deliverables that support foundation objectives
• Work with team members and technology consultants to gather business and system requirements
• Liaise with project stakeholders on an ongoing basis, ensuring effective communication and project alignment with foundation needs
• Act as a liaison between internal teams and vendors, ensuring projects are properly resourced and executed
• Support vendor selection, contract negotiations, and performance evaluations
• Manage changes to the project scope, project schedule, and project costs using proper verification techniques.
• Maintain comprehensive project documentation for reference and reporting purposes
• Provide team member support on technology projects, questions, and issues as needed
• Troubleshoot and help find resolution on issues that arise for team members
• Partner with team members to explore how technology can support their work
• Create and/or lead additional technology-related trainings on an ongoing basis
• Provide training and support for end-users to improve adoption and effective use of IT systems
• Administer and maintain key SaaS applications (e.g., Salesforce, MS 365, etc.) ensuring system security, compliance, and user access controls
• Document IT workflows, policies, and procedures for knowledge sharing and standardization
• Help troubleshoot various IT infrastructure issues as they arise
• Contribute one’s own ideas, perspectives, and lived experiences to the emerging culture of the foundation
• Assume other responsibilities and explore new opportunities that arise with the evolving needs and aspirations of the foundation

Requirements

• 3+ years of experience in IT business analysis, project management, or a similar role.
• Experience managing vendor relationships and resourcing IT projects.
• Strong understanding of IT project management methodologies and tools, including agile project management techniques.
• Experience with Microsoft 365 ecosystems, including SharePoint, OneDrive, and MS Teams.
• Familiarity with SaaS system administration and IT governance principles.
• Strong analytical and problem-solving skills with keen attention to detail.
• Excellent communication and interpersonal skills with the ability to work across departments.
• Ability to document business processes, requirements, and training materials effectively.
• Strong organizational skills and ability to manage multiple projects simultaneously.
• Ability to work productively and effectively work independently.
• Familiarity with IT security best practices and compliance requirements.
• A deep commitment to equity and racial justice, and strong alignment with our organizational values.

Benefits

• Fully paid medical/dental/vision coverage for employees and dependent children (and partial coverage for partners and spouses)
• 12% retirement contribution
• Generous time off (29 days of flexible paid time off, eight paid holidays, and a year-end office closure from December 25 to January 1)
• Paid family and medical leave (12 to 18 weeks)
• A transit pass (where available)
• Support for ongoing professional development