Utilizes working knowledge and skills developed through formal training to investigate, confirm coverage, determine liability, establish damages, and negotiate settlements of auto claims
Performs in-depth investigation and analysis on losses such as multi-vehicle losses with comparative negligence
Completes investigation by securing recorded statements of the drivers, police reports vehicle photos and estimates, and scene investigations
Makes same-day contact with customers
Explains the claims process to all customers
Explains all applicable coverage benefits to the policyholder
Confirms facts of loss
Determines vehicle location and if drivable
Offers vehicle repair and rental service options to customers
Coordinates auto physical damage estimate through the proper internal method of inspection and arranges for the release of vehicles that are accruing storage fees
Proactively investigates and determines coverage for Auto policy claims with coverage issues requiring in-depth investigation
Maintains ownership of the claim and completes work with a limited degree of supervision
Serves as the primary point of contact through resolution of all exposures
Communicates and collaborates with other claim specialists to facilitate claim resolution for customers
Provides verbal and written communication to customers to explain coverage issues and decisions
Demonstrates proficient knowledge and application of venue laws for all states handled in the Region.

Demonstrated customer service skills
Effective conflict management skills
Identifies key issues and patterns from partial/conflicting data
Strong verbal communication and listening skills
Strong written communication skills with the ability to convey critical decisions and information through written letters
Demonstrates excellent judgment and decision-making skills
Effective negotiation skills
Possesses flexibility to work in a fast-paced, dynamic environment; uses discretion to modify work practices and processes to achieve results or improve efficiency
Demonstrated problem-solving skills
Takes a broad perspective on problems and spots new, less obvious solutions
Performs work independently with minimal supervision
Possesses strong technical aptitude; Proficient in Microsoft Office products
Adaptable and flexible to new technology.

Bilingual Auto Desk Adjuster

Key skills