Manage the end-to-end order process for internet Upsell Internet Packages
Act as liason between sales team and other interal departments
Monitor orders and the statuses
Escalate calls as needed
Place outbound calls as needed to follow up on customers’ concerns or provide additional support
Remain calm and professional when handling escalated situations or upset customers
Build lasting relationships by earning customer trust and delivering consistent, reliable service
Work quickly and accurately in a fast-paced, dynamic environment
Manage multiple tasks and responsibilities with efficiency and focus
Communicate with a smile – your positivity and warmth come through every conversation

Must live in the State of Texas
High-speed Internet via wired ethernet connection, no Wi-Fi, Satellite or Cellular Hotspot or Cellular Internet.
Upload speed of 5 Mbps; Download speed of 50 Mbps
All Hires must have an available cell phone or tablet and be able to install our required 2FA software for Multifactor authentication on that device.
Minimum 1 year of customer service experience required
1 year of call center experience is required
Prior Work from Home Experience is required
Sales experience is preferred
High School diploma or GED required
Strong written and verbal communication skills
Professional, articulate voice and listening skills
Maintain member privacy
Internet & research skills: ability to research and quickly become an expert in a variety of subjects.
Computer savvy and can resolve minor technical issues with minimal assistance
Typing 25 words per minute with 90% accuracy
Ability to critically think through situations and solutions
Enjoy working in a fast-paced, and at times, hectic environment while maintaining a professional attitude
Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance
At ease with multi-tasking in several computer applications at once while holding a conversation with a customer.

Customer Support Representative

Key skills