Build strong, trust-based relationships with HR representatives, leaders, and employees across the organization
Process high volumes of HR data transactions with precision and efficiency
Enter and maintain information from multiple sources (paper, spreadsheets, digital forms) into HR systems
Perform job-event HR transactions and validate data accuracy by cross-checking against resource documents
Organize and categorize data for easy retrieval and analysis; maintain files and records
Conduct regular audits to ensure data integrity and reliability over time
Collaborate with internal SMEs and other departments to resolve data-related questions and issues
Utilize the case management system (ServiceNow) to maintain high case quality, accurate metrics, and customer satisfaction
Investigate and resolve data issues impacting replication or payroll accuracy; document solutions for future reference
Deliver exceptional customer service by responding to inquiries related to HR and payroll policies via phone or case management system
Engage in cross-training to expand knowledge across HRSC functions and support continuous improvement initiatives
Safeguard employee privacy and confidentiality at all times
Participate in HRSC projects and support colleagues as needed

Diploma, Bachelor's Degree, or equivalent (HR or business-related education preferred)
1+ year of HR support or administrative experience
Familiarity with Canadian and/or U.S. HR data, business rules, and pay regulations
Strong attention to detail and ability to maintain accuracy in a fast-paced environment
Excellent relationship-building and customer service skills
Proficiency in Microsoft Office 365; experience with SAP, SuccessFactors (myHR), Workforce, EZL, SharePoint, and ServiceNow preferred
Ability to troubleshoot and resolve data issues effectively
Adaptability to change and willingness to learn new technologies and processes
Strong organizational, analytical, and problem-solving skills
Flexibility to work overtime or weekends during peak periods

Data Administrator, HR Support

Key skills