Patient Registration Clerk, Bilingual

Role Overview

• Performing clerical duties to include obtaining necessary patient demographic information and registering patients on computer system
• Performing all receptionist's functions including directing and controlling patient movement in the department
• Maintaining accurate death records
• Making telephone calls as requested
• Requesting charts from Health Records
• Assisting with orientation of new staff
• Providing direction and feedback to students during student practicums
• Performing other related duties as assigned

Requirements

• One (1) year related experience in an office, clinical environment or in a patient registration department (e.g. secretary, receptionist, communications clerk, etc.)
• Grade XII or recognized equivalent
• Successful completion of a recognized medical office secretarial program or the first year of a recognized diploma/degree in a health-related field; or, successful completion of a recognized medical terminology course
• Fluently bilingual in both English and French
• Keyboarding speed: 35 wpm
• Ability to work in a Windows operating environment
• Ability to retain information which is of a confidential nature
• Good interpersonal communication skills
• Demonstrated problem-solving skills
• Legible handwriting
• Strong interpersonal skills and telephone manner
• Ability to adapt readily to stressful situations
• Ability to work independently with minimal supervision
• Ability to multi-task in a fast-paced environment