Support process improvement, automation, and AI enablement initiatives
Analyze current-state workflows supporting Service Level Requirement (SLR) performance
Document existing operational workflows and define detailed requirements
Partner with data science and engineering teams for automation opportunities
Design and implement structured intake processes for AI enablement requests
Develop and maintain Jira workflows for AI initiatives
Create user guides and operational documentation
Document system capabilities and usage scenarios
Elicit and document functional and non-functional requirements
Translate business rules and operational pain points into structured Jira epics
Maintain traceability between service performance objectives and backlog items
Develop process maps and workflow documentation
Support sprint planning, backlog refinement, QA validation, UAT activities, and operational rollout

Bachelor’s degree with 4+ years of relevant experience (or Master’s with 2+ years)
Experience working within Agile Scrum environments
Demonstrated experience using Jira for backlog management and workflow tracking
Strong experience writing structured user stories, acceptance criteria, and requirements documentation
Experience documenting business processes, workflows, and operational procedures
Experience supporting automation, reporting, or system enhancement initiatives
Strong written communication skills, including development of user guides and executive-level summaries
Ability to operate effectively in a fully virtual, cross-functional environment

Business Analyst – Service Delivery Optimization

Key skills