Key skills
SQLProject ManagementChange Management
About this role
Role Overview
- Provide change management coordination and scheduling support for large private communications network
- Serve as the focal point for all planned maintenance activities
- Conduct risk assessments and analyze customer service impacts for maintenance activities
- Interact directly with customers to schedule planned maintenance events
- Utilize complex tools and reports to assess service impacts
Requirements
- High School Diploma or equivalent
- Minimum of 6 years of prior relevant experience or 2 years post-Secondary/Associates Degree with a minimum of 2 years of prior related experience
- Experience with Network Management Systems and tools
- Experience with SQL database and MS Excel
- Previous call center experience
- Prior experience required in maintaining high service levels in a demanding customer support services environment
- Project management experience
- Ability to work flexible shifts or schedules
Tech Stack
- SQL
Benefits
- Health insurance
- Flexible work arrangements